FAQs

  • What is Zenify?
    Zenify is a USA-based online store offering high-quality products through dropshipping.

  • Where is Zenify located?
    We are based in the United States and partner with global suppliers to deliver products nationwide.

  • Do I need to create an account to shop?
    No, you can check out as a guest, but creating an account allows faster checkout and order tracking.

  • What payment methods are accepted?
    We accept major credit cards, debit cards, and secure online payment gateways.

  • Are my payments secure?
    Yes, all transactions are encrypted and processed through trusted payment providers.

  • How long does order processing take?
    Orders are typically processed within 2–4 business days.

  • What are the delivery times?
    Standard shipping takes 7–15 business days depending on your location.

  • Do you ship internationally?
    Currently, Zenify focuses on shipping within the United States.

  • How do I track my order?
    Once shipped, you will receive an email with tracking details.

  • Can I change my shipping address after placing an order?
    Contact us immediately. If the order has not been shipped, we can update the address.

  • What if I receive a damaged item?
    Please contact us with pictures of the damaged product for a replacement or refund.

  • Do you accept returns?
    Yes, returns are accepted within 30 days of delivery under our Return Policy.

  • Who pays for return shipping?
    Customers are responsible for return shipping costs unless the item is defective.

  • How long do refunds take?
    Refunds are processed within 7–10 business days after inspection.

  • Do you offer exchanges?
    No, we recommend returning the product and placing a new order.

  • Can I cancel my order?
    Orders may be canceled within 24 hours of placement.

  • What happens if my package is lost?
    Contact us, and we will investigate with the courier to resolve the issue.

  • Are product prices final?
    Prices are subject to change but are fixed at the time of your purchase.

  • Is my personal data safe with Zenify?
    Yes, we follow strict data protection and privacy policies.

  • How can I contact Zenify?
    You can reach us via our Contact Us page or email support.